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Raving Fans: A Revolutionary Approach To Customer Service

Submitted by WorkCreatively on Sun, 08/16/2009 - 05:56
Blanchard, K., & Bowles S. (1993).  Raving Fans: A Revolutionary Approach To Customer Service.
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Out of Control: The New Biology of Machines, Social Systems, & the Economic World

Submitted by WorkCreatively on Sun, 08/16/2009 - 05:56
Kelly, K. (1995).  Out of Control: The New Biology of Machines, Social Systems, & the Economic World.
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Hard Landing

Submitted by WorkCreatively on Sun, 08/16/2009 - 05:56
[Anonymous] (1995).  Hard Landing.
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Organization Development and Change

Submitted by WorkCreatively on Sun, 08/16/2009 - 05:56
Cummings, T. G., & Worley C. G. (1997).  Organization Development and Change.
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Emotional Intelligence: Why It Can Matter More Than IQ

Submitted by WorkCreatively on Sun, 08/16/2009 - 05:56
Goleman, D. (1995).  Emotional Intelligence: Why It Can Matter More Than IQ.
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