Raving Fans: A Revolutionary Approach To Customer Service

Printer-friendly versionPrinter-friendly version
Title Raving Fans: A Revolutionary Approach To Customer Service
Publication Type Book
Pub Year 1993
Authors Blanchard, K., & Bowles S.
Publisher William Morrow
Keywords vision
Notes vision"A customer's vision has meaning only in the context of your own vision." (p. 52)