Bully in Sight: How to Predict, Resist, Challenge and Combat Workplace Bullying

Title	Bully in Sight: How to Predict, Resist, Challenge and Combat Workplace Bullying
Publication Type	Book
Pub Year	1996
Authors	Field, T.
Publisher	Success Unlimited
Keywords	bullying, control, fear, quality, rules, stress
Notes	stress"Stress can be defined, albeit rather vaguely, as any form of physical, emotional, or psychological pressure, and its endemic presence in the modern workplace probably owes much to insecurity and coercion. An alternative view of stress is a consequence of the degree to which people feel they lack control of themselves, their situation, and their life. If a person feels they cannot influence or control events in their life, they will feel anxious, and hence feel insecure and afraid." (p. 174) quality, rules"Perhaps I'm naive, but I've always believed that quality and care came from the heart, not from a manual. Quality is a culture, not a management technique. If one needs an instruction guide to tell one how to incorporate quality, provide service and value people, then perhaps that person should question their fitness to hold managerial responsibility in the first place. Management by manual is neither management nor delegation--it's abdication." (p. 178) bullying"In addition to abuse of position and power by the bully is the denial of the right of the victim to earn their living through employment. The predictable pattern of a bullying relationship invariably ends with the victim being hounded out of their job, with physical and mental health impaired and professionalism discredited." (p. 4)
URL	http://books.google.com/books?id=9T9mn72jffkC