Alessandra, T.
(1993).
Communicating at Work.
Basics of conflict resolution include: supportiveness, positiveness, equality.
"Conflicts offer many benefits if we can resolve them productively. Healthy disagreement can have a positive, generating effect. As people are forced to work through a problem to its solution, they get a chance to better understand the point of view of others. Successful resolution of small conflicts can diffuse the possibility of more serious conflicts and result in better working relationships. The process of exploring problems collaboratively can lead us to acquire more information, new perceptions, and new ideas."
Potash, M.
(1990).
Hidden Agendas.
"For instance, many recurring conflicts, especially those that are emotionally charged even though there is only a minor difference of opinion, are really about controlling your destiny, being able to choose, prevent others from ignoring or questioning your authority, or warding off frightening feelings of powerlessness." (p. 224)
"A second hidden source of conflict are affronts to our self-esteem, in particular, conditions that prevent us from feeling competent or convince us that we are unappreciated." (p. 225)
Homer, & Fagles R.
(1990).
The Iliad.
712.
Abstract
"Rage—Goddess, sing the rage of Peleus' son Achilles, murderous, doomed, that cost the Achaeans countless losses, hurling down to the House of Death so many sturdy souls, great fighters' souls, but made their bodies carrion, feasts for the dogs and birds, and the will of Zeus was moving towards its end. Begin, Muse, when the two first broke and clashed, Agamemnon lord of men and brilliant Achilles."
Shutt, T. B.
(2005).
Monsters, Gods, and Heroes: The Epic in Literature.
"So it's a strife here, in a way, between position—between the CEO and the top salesman; between the principal and the best teacher; between Miller Huggins, the manager, and Babe Ruth, the best baseball player who ever lived; between the person who can really do it, and the person who is in charge. Those are incommensurable excellences, and then and now they often come into conflict. So here—that is the rage within the rage, the conflict within the conflict, that Homer is interested in chronicling."
Simmons, A.
(1999).
A Safe Place for Dangerous Truths: Using Dialogue to Overcome Fear & Distrust at Work.
"When you agree to dialogue, you invite disclosure of deep levels of conflict. The process strips back the superficial and reveals core issues. I have worked with groups where the core issues included personal issues as well as business issues. We may have been able to separate our personal lives from our professional lives ten years ago, but the new demands of business require our whole being. When we bring our whole being to work, business becomes more personal. Ignoring that fact severely limits your ability to build cohesion with a group."