Blaming people with low self-esteem is a destructive strategy with huge downside risks. lt yields little or no payoff. What does materialize is wrath, resistance, and a cornucopia of passive-aggressive behaviors. In reality, the egos of low self-esteem, bad attitude employees will not allow them to accept blame; however, their egos do encourage them to be a part of the solution. ('Ego' is not a bad word. Everyone has one, and we must find nourishment for our egos, or we all tend to plunge into the abyss of bad attitudes.)" (p. 25)
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