Quality Is Free
Submitted by WorkCreatively on Mon, 05/17/2010 - 18:55
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Printer-friendly version| Title | Quality Is Free |
| Publication Type | Book |
| Pub Year | 1980 |
| Authors | Crosby, P. B. |
| Publisher | Signet |
| Keywords | blame, individuality |
| Notes |
blame"Objectivity comes with not placing the blame for problems on individuals. Aim the questions and probing at the job. The job is what failed, not the individual. It may be that the two are imperfectly matched and you have to change one or the other. Either way, the individual has the chance to improve another time, under different conditions." (p. 75) |