Since Strangling Isn't an Option... : Dealing with Difficult People–Common Problems and Uncommon Solutions
Submitted by WorkCreatively on Sat, 06/12/2010 - 05:55
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Printer-friendly version| Title | Since Strangling Isn't an Option... : Dealing with Difficult PeopleâCommon Problems and Uncommon Solutions |
| Publication Type | Book |
| Pub Year | 1999 |
| Authors | Crowe, S. A. |
| Publisher | Penguin Group (USA) |
| Keywords | blame, compassion |
| Notes |
compassion"It isn't always easy to have compassion for people who are in positions of power over us. We tend to think of them as having achieved something, or as having been given something we have not. Instead of thinking of your boss as a boss, think of her as a person. It's easier, and more productive, for two human beings to talk than it is for a boss and a subordinate to deliberate." (p. 39) blame"The closer we get to blame, the further we move from solutions. You can't focus on two things at once. You're either blaming someone for a problem, or looking for a solution." (p. 41) |