The Magic of Dialogue: Transforming Conflict into Cooperation
Submitted by WorkCreatively on Thu, 04/23/2009 - 07:11
Printer-friendly version
Printer-friendly version| Title | The Magic of Dialogue: Transforming Conflict into Cooperation |
| Publication Type | Book |
| Pub Year | 1999 |
| Authors | Yankelovich, D. |
| Publisher | Simon & Schuster |
| Keywords | dialogue, hierarchy, rank, respect, understanding |
| Notes |
hierarchy"In traditional hierarchical arrangements, those at the top of the pecking order can afford to be casual about how well they understand those at lower levels. But when people are more equal, they are obliged to make a greater effort to understand each other. If no one is the undisputed boss anymore, and if all insist on having their views respected, it follows that people must understand each other." (p. 18) |