Sort by: Author Title [ Type  (Desc)] Year
Filters: Author is Daniel Yankelovich  [Clear All Filters]
Yankelovich, D. (1999).  The Magic of Dialogue: Transforming Conflict into Cooperation.
"In traditional hierarchical arrangements, those at the top of the pecking order can afford to be casual about how well they understand those at lower levels. But when people are more equal, they are obliged to make a greater effort to understand each other. If no one is the undisputed boss anymore, and if all insist on having their views respected, it follows that people must understand each other." (p. 18)

(C)2014 CC-BY-NC 3.0,