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Acuff, F. L. (2008).  Shake Hands with the Devil.
You get dirty, and the pig likes it.
'There's a very animalistic response to a bully. It's either fight: "Hey, you talkin' to me?" or flight: "I'm outta here—my life's too short for this crap." The problem with the flight strategy, is that you've just taught the boss that you're the doormat he always thought you were.

But the fight strategy is no better. For one thing, it's hard to outtalk a bully. He doesn't like you. He's never liked you. He's been gunning for you, he's had lots of practice being a bully, and he enjoys it. And besides, if you get down on his level, it's like wrestling with a pig: you get dirty, and the pig likes it!' (p. 45)

Middelton-Moz, J. (1990).  Shame & Guilt: Masters of Disguise.
"Children who grow up in shaming environments quickly learn that one must blame or be blamed. There are very few compromises in shaming environments. It often feels like we are playing 'emotional hot potato' in our adult relationships...Passing the blame to someone else is our attempt to protect an already injured self from more wounds." (p. 82)
Kaufman, G. (1985).  Shame: The Power of Caring.
"Defenses against shame are adaptive. They have been the client's only ways of surviving intolerable shame. Strategies of defense aim at protecting the self against further exposure and further experiences of shame. Several of the most prominent strategies are rage, contempt for others, the striving for perfection, the striving for power, and internal withdrawal. Both perfectionism and excessive power-seeking are strivings against shame and attempt to compensate for the sense of defectiveness which underlies internalized shame. None of these are unitary strategies; rather, they become expressed in unique and varied ways, with several often functioning together." (p. 128)
Schrage, M. (1990).  Shared Minds: The New Technologies of Collaboration.
"As William James wrote in Great Men and Their Environment, 'The community stagnates without the impulse of the individual; the impulse dies away without the sympathy of the community.'" (p. xxiii)
Mackay, H. B. (1993).  Sharkproof: Get the Job You Want, Keep the Job You Today's Frenzied Job Market.
"So you got fired.
You can take the hurt and anger you feel and use it constructively. To prove they made a mistake when they let you go. Think. And do. Prove those critics wrong, wrong, wrong. Keep the vision of their pinched little faces handy, where you can get at them when you need them. Make them eat their words. Show them your stuff. Get mad. Get going. Get even.
Payback time is coming." (p. 248)
Klein, N. (2008).  The Shock Doctrine: The Rise of Disaster Capitalism.
"'The use of cancer in political discourse encourages fatalism
and justifies "severe" measures—as well as strongly reinforcing
the widespread notion that the disease is necessarily fatal.
The concept of disease is never innocent. But it could be argued
that the cancer metaphors are in themselves implicitly genocidal.'

—Susan Sontag, Illness as Metaphor, 1977" (p. 177)
Grant, M. (2003).  Sick Caesars - Madness and Malady in Imperial Rome.
"Sick Ceasars is an account, sometimes funny, sometimes tragic, of men transformed, and more often deranged, by absolute power." —from the cover jacket
Morin, W. J. (1995).  Silent Sabotage: Rescuing Our Careers, Our Companies, and Our Lives from the Creeping Paralysis of Anger and Bitterness.
"At the organizational level, we must begin removing the hierarchical walls that we've built around us....We must move away from the concept that the boss is omnipotent and all powerful [sic] and move toward a more fluid organizational structure that favors a shared approach toward conducting business." (p. 57)
Crowe, S. A. (1999).  Since Strangling Isn't an Option... : Dealing with Difficult People–Common Problems and Uncommon Solutions.
"It isn't always easy to have compassion for people who are in positions of power over us. We tend to think of them as having achieved something, or as having been given something we have not. Instead of thinking of your boss as a boss, think of her as a person. It's easier, and more productive, for two human beings to talk than it is for a boss and a subordinate to deliberate." (p. 39)
Rawlins, G. J. E. (1997).  Slaves of the Machine: The Quickening of Computer Technology (Bradford Book).
"Most of today's programmers are like lawyers who are concerned only with the law, not justice. Their letter-of-the-law, obey-or-you-will-be-punished tradition has the same problems in computing as it does in law." (P. 80)
Carlson, R., & Bailey J. V. (1997).  Slowing down to the speed of life : how to create a more peaceful, simpler life from the inside out.
"See forgiveness as a process, and know that it will get easier and easier each time the memory comes to mind. If you see the value of forgiveness and are willing to forgive, each time the memory comes to mind while you are in a state of healthy psychological functioning, the experience will be a little less painful." (p. 135)
Cowan, J. (1992).  Small Decencies : Reflections and Meditations on Being Human at Work.
"Our accomplishments are not too simple, mundane, and ordinary to merit a moment of glory. We deserve to have our fellow workers sing our song. We owe them a poem in their honor." (p. 160)
Stephenson, N. (1993).  Snow Crash.
Stephenson's dark social satire illustrates what an anti-ROWE future might look like:
"You could try to favor a particular station, try to sit there every day, but it would be noticed. Generally you pick the unoccupied workstation that's closest to the door. That way, whoever comes in earliest sits closest, whoever came in latest is way in the back, for the rest of the day it's obvious at a glance who's on the ball in this office and who is—as they whisper to each other in the bathrooms—having problems.
Not that it's any big secret, who comes in first. When you sign on to a workstation in the morning, it's not like the central computer doesn't notice that fact. The central computer notices just about everything....You're only required to be at your workstation from eight to five, with a half-hour lunch break and two ten-minute coffee breaks, but if you stuck to that schedule it would definitely be noticed..." (p. 282)
Goleman, D. (2006).  Social Intelligence: The New Science of Human Relationships.
"Feeling secure, Kohlrieser argues, lets a person focus better on the work at hand, achieve goals, and see obstacles as challenges, not threats. Those who are anxious, in contrast, readily become preoccupied with the specter of failure, fearing that doing poorly will mean they will be rejected or abandoned (in this context, fired)—and so they play it safe." (p. 277)
Hodson, R., & Sullivan T. A. (1995).  Social Organization of Work.
"Alienation occurs when work provides inadequately for human needs for identity and meaning. Work is alienating to the extent that one does it only from economic necessity, not from its intrinsic pleasures." (p. 56)
"A common response to alienating work is passive resistance through making work into a game (Burawoy, 2000), restricting one`s output (Roy, 1952), or focusing on aspects of work tangential to the main productive activity (Collinson, 2003). For instance, workers often adjust to alienating situations by focusing on interactions with their peers. Managers label such behavioral responses 'poor performance.' However, such behaviors do not necessarily result from incompetence or laziness: rather, they may be straightforward responses to having a job that is tedious, repetitive, or alienating. These responses are difficult to predict from workers' levels of job satisfaction or commitment. Workers who are very committed to their work may be the ones most likely to resist alienating conditions. Those who are less committed may simply exit or grudgingly suffer in silence." (p. 68)
Williams, K. D., Forgas J. P., & Hippel W. V. (2005).  The Social Outcast: Ostracism, Social Exclusion, Rejection, and Bullying. Abstract
"Ostracism threatens:
  • our need to belong...
  • our need for maintaining high self-esteem, because it carries with it the implicit or explicit accusation that we have done something wrong.
  • our need for control over interactions with others, as well as our 'interpretive control' when the reason for our exclusion is ambiguous."
  • may threaten our need to maintain our belief in a meaningful existence, because it reminds us of our fragile temporary existence and even our own death.
Weick, K. E. (1979).  The Social Psychology of Organizing.
"As criticisms first start to increase the person exerts more effort, concentration is already quite high, and quality improves. As the criticisms continue to increase there comes a point where the additional increments of effort are now canceled because the person can't concentrate. Beyond this point, the greater the number of criticisms, the lower the quality of performance." (p. 227)
Heatherton, T. F. (2003).  The Social Psychology of Stigma.
"How do people come to accept their own unjust treatment of the stigmatized? Ideological commitments lead them to self-justification. A justification ideology exempts stigmatized individuals from full moral inclusion, and as a result, the stigma in conjunction with the ideology can lead to rough treatment." (p. 128)
Buckley, W. (1967).  Sociology and modern systems theory..
"As in any organization, rules were selectively evoked, broken, or ignored to suit the defined needs of personnel. Higher administrative levels, especially, avoided periodic attempts to have the rules codified and formalized, for fear of restricting the innovation and improvisation believed necessary to the care of patients. Also, the multiplicity of professional ideologies, theories, and purposes would never tolerate such a rigidification." (p. 150)

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