| Notes |
wellness, pain"Leaders who help employees master their professions provide a vital mental-health service because the penalty for being deemed incompetent is chronic, unremitting pain. As I said before, incompetency is not an option for skill-based creatures such as ourselves. Human beings are not designed to be lazy malingerers. Rather, we are designed to struggle, strive, and master the survival skills of the group." (p. 142)
reward"The business community has traditionally used a flawed accounting system to measure employee incentives. It accounts for every penny of the traditional paycheck and benefits (extrinsic rewards) but has utterly failed to account for the intrinsic, but equally important, incentives that accrue whenever human beings interact productively with one another." (p. 34)
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