| Notes |
bureaucracy"One company we had the good fortune to work with some twenty years ago was shockingly changed when we visited it recently. People who had once cared deeply for one another and demonstrated high levels of creativity and innovation had become bureaucratized and uncaring, both in their work and in their interrelationships. The company had grown in size, but had shrunk in quality. Its earlier dynamism had become only a memory in the minds of the few who had originally created it." (p. 110)
unconscious"As we conceptualize it, the organizational unconscious represents those patterns of social behavior and normative expectations that become characteristic of an organization's functioning, without its members consciously choosing them. These norms determine much of what people in organizations do, and even when patterns of behavior have outived their usefulness, people act as if they were the only ones that could possibly exist under the circumstances. 'It's just the way things are around here.' " (p. 4)
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