Handy, C.
(1998).
The Age of Unreason.
"A culture of excitement, of question and experiment, of exploration and adventure cannot survive under a reign of fear. That kind of culture cannot be imposed, it can only be encouraged by demonstrations of warmth for all that is good, by celebration, by investment in individuals beyond the bounds of prudence. That kind of encouragement is only possible if one genuinely cares for the people being encouraged." (p. 233)
James, M.
(1977).
The OK Boss.
"[Good bosses] know that everyone needs strokes. Some people need more strokes of a certain kind than others. Without these particular strokes, they tend to shrivel up in some way. Their work may go sour, their ideas may become less creative, they may be absent more often, and their errors and poor decisions may increase." (p. 78)