Rubenstein, H. R., & Grundy T.
(1999).
Breakthrough Inc. : High Growth Strategies for Entreneurial Organizations.
"Conversation is the most powerful peacetime business and organizational tool ever devised....While others stress the word communication, to us the word conversation is the better approach for two reasons. First, communication, as the word is normally used in everyday life, is usually one-sided. Second, conversation implies an exchange of views, or as Julio Olalla says, 'a changing together'. Third, communication focuses on the act of getting an already designed and known message out, while conversation implies two or more people jointly seeking some knowledge, truth, or strategy that they individually have not figured out entirely." (p. 153)
Simmons, A.
(1999).
A Safe Place for Dangerous Truths: Using Dialogue to Overcome Fear & Distrust at Work.
"Dialogue gives us an opportunity to balance the emphasis we have placed on doing and blend it with a reflective stage to consider together who we are being and what that means. Much of our contact with other human beings occurs at work, and to pretend that we need only concern ourselves with the doing part is to miss a big piece of the equation. Dialogue brings us back to the important conversations that can dispel the fears, overcome the distrust, and release the passions we want to bring to the work we do together. We discover that what we have together is more powerful and resilient than the dangerous truths from which we hide. We find that facing those dangerous truths builds an esprit de corps that is not possible with a less courageous group." (p. 198)