Williams, R.
(1998).
Anger Kills: Seventeen Strategies for Controlling the Hostility That Can Harm Your Health.
"By allowing yourself a range of strategies—both asserting and deflecting options—you can balance your twin goals of preventing petty matters from riling you and remain focused on your legitimate rights and those of others. Sometimes you may choose to take a stand for what is right; at other times you may prefer to tune out the situation. Real injustices do exist in the world. The goal in learning to control your hostility is not to become insensitive to all injustices but rather to become more focused and selective." (p. 148)
Webster, B. F.
(1995).
The Art of 'Ware: Sun Tzu's Classic Work Reinterpreted.
"If your developers had wanted to work long hours just for lots of money, they would have become lawyers. They do it for bragging rights—for the right to say, "Yeah, I helped create that product"—and for a chance to change the industry and maybe the world. It may be hubris, but then again, the world really has changed because of products created by technology developers over the last thirty to forty years—and the most dramatic changes are yet to come." (p. 27)
Whyte, D.
(2002).
Crossing the Unknown Sea: Work as a Pilgrimage of Identity.
"For real conversation we need a real language. To my mind that is the language not enshrined in business books or manuals but in our great literary traditions. Keats or Wordsworth, Emily Dickinson or Mary Oliver often say more in one line about the invisible structures that make up the average workday than a whole shelf of contemporary business books."
Walton, M.
(1991).
Deming management at work.
"In the words of W. Edwards Deming, 'The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously to bring pride of workmanship to people. Put in a negative way, the aim of leadership is not merely to find and record failures of men, but to remove the causes of failure: to help people do a better job with less effort.' " (p. 236)
Walton, M.
(1988).
The Deming Management Method.
"Fear takes a horrible toll. Fear is all around, robbing people of their pride, hurting them, robbing them of a chance to contribute to the company. It is unbelievable what happens when you unloose fear." (p. 73)
Westhues, K.
(1999).
Eliminating Professors: A Guide to the Dismissal Process.
Quoting from a decision by the Supreme Court of Canada:
"A person's employment is an essential component of his or her sense of identity, self-worth, and emotional well-being. Accordingly, any change in a person's employment status is bound to have far-reaching repercussions. The point at which the employment relationship ruptures is the time when the employee is most vulnerable, and hence most in need of protection. When termination is accompanied by acts of bad faith in the manner of the discharge, the results can be especially devastating." (p. 164)
Whyte, D.
(1996).
The Heart Aroused : Poetry and the Preservation of the Soul in Corporate America.
"Corporations, for their part, have been engaged in a willful battle against the very grain of existence. Like the good Dutch boy with his finger in the dike, they have spent enormous amounts of energy putting in place systems that attempt to hold back the shifting, oceanic qualities of existence. The complexity of the world could be accounted for, they fervently hoped, by a simple increase in the thickness of the company manual." (p. 10)