Ryan, K. D., & Oestreich D. K.
(1991).
Driving Fear Out of the Workplace: How to Overcome the Invisible Barriers to Quality, Productivity, and Innovation.
"W. Edwards Deming tells those who attend his seminars, 'We are here to make another kind of world.' He expresses the broad scope of the goal, and its enormity....
To achieve another kind of world requires a deep understanding of where we are now. The awareness of fear can help us move to this point. In the same way that many organizations have had to face harsh news about waste, scrap, and rework within their production processes, there is also harsh news about fear in human interactions in the workplace. But once past the denial that is so common, the real possibilities begin to emerge. When managers accept the role of facilitator, coach, and consultant, a dramatic shift takes place. Traditional notions of controlling and telling give way to inviting and guiding. Commitment switches to the long term—to the development of quality products and services, to long-lasting, mutually satisfying relationships with customers, vendors, and employees." (p. 240)
Rees, F.
(1991).
How to Lead Work Teams: Facilitation Skills.
"Leaders will do well to think of a team as a collection of diverse individuals, each with his or her own unique character and potential for contribution to the group. Being expected to conform and to subjugate individual needs and desires for the common good is degrading to team members. The fact is that some people are more comfortable as part of a group than others. Some more independent members may feel constrained and ill at ease working in a team. Others, because of their race, sex, age, religion, or culture, may not have much in common with other members and yet feel pressured to get along and conform. An effective leader is sensitive to the need to preserve individual dignity, to capitalize on differences, and to not try to achieve conformity."