Reengineering the Corporation: A Manifesto for Business Revolution
Submitted by WorkCreatively on Thu, 04/23/2009 - 07:08
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| Title |
Reengineering the Corporation: A Manifesto for Business Revolution |
| Publication Type |
Book |
| Pub Year |
1994 |
| Authors |
Hammer, M., & Champy J.
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| Publisher |
HarperBusiness |
| Keywords |
ritual
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| Notes |
ritual"We found that many tasks that employees performed had nothing at all to do with meeting customer needs--that is, creating a product high in quality, supplying that product at a fair price, and providing excellent service. Many tasks were done simply to satisfy the internal demands of the company's own organization." (p. 4)
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