| Title | Reengineering the Corporation: A Manifesto for Business Revolution |
| Publication Type | Book |
| Pub Year | 1994 |
| Authors | Hammer, M., & Champy J. |
| Publisher | HarperBusiness |
| Keywords | ritual |
| Notes |
ritual"We found that many tasks that employees performed had nothing at all to do with meeting customer needs--that is, creating a product high in quality, supplying that product at a fair price, and providing excellent service. Many tasks were done simply to satisfy the internal demands of the company's own organization." (p. 4) |
