Dr. Deming: The American Who Taught the Japanese About Quality
Submitted by WorkCreatively on Thu, 04/23/2009 - 07:05
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Title | Dr. Deming: The American Who Taught the Japanese About Quality |
Publication Type | Book |
Pub Year | 1991 |
Authors | Aguayo, R. |
Publisher | Fireside |
Keywords | accountability, appraisal, motivation, productivity, quality, rank |
Notes |
accountability"Some writers call for greater accountability. The computer is seen as the sure way out of our problems by providing management with intricate details about each person's performance. All these views are wrong!" (p. 93) appraisal"Executives and business students often feel lost after hearing Deming rail against merit plans and the annual performance review. It seems to some that he is asking them to give up control of the work force. Questions like the following are often asked: 'But how does one motivate people without plans that distinguish and rank performance?' 'How does one keep the workers honest?' The answer is to tap intrinsic motivation." (p. 101) |