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(1992). Windows Magic Tricks.
(1990). A whack on the side of the head: how you can be more creative.
"If you think you're creative, then you'll put yourself in situations where you can use your creativity, where you can take a few risks and try some new approaches, and where you come up with new ideas." (p. 166)
(1990). Working With Difficult People.
Phenomenal advances in technology have led to a demand for speedier production. Couple that with hiring and firing in the labor market, and stress may become overwhelming. Even patient people can appear apoplectic."
(1990). The Workplace Within: Psychodynamics of Organizational Life.
"Irrational processes highlight the limits of classical organization theory. Theorists such as Simon, Thompson, and Galbraith* have argued that all organizations face continuing uncertainties and have suggested that organizational routines and structures, such as maintaining inventory to meet unpredictable demands for products, are mechanisms for reducing uncertainty. But because these theorists have not linked the experience of uncertainty to people's feelings of anxiety, they have posed the issue of uncertainty too narrowly and have proposed solutions that rely on such rational methods as mathematical calculation and organization design. When anxiety intrudes, rational procedures are distorted by irrational processes. For example, the managers of the manufacturing and sales departments in many companies fight chronically with one another over inventory policy, each blaming the other for the gap between market demand and company supply. Because they feel anxious, they project their sense of blame and failure outward, often scapegoating the person they must cooperate with to reduce the uncertainty they face." (p. 3)
(1988). What Works at Work: Lessons from the Masters.
"The sunflower effect—doing what your boss wants you to do—is still very powerful in all organizations because the power in all organizations is significantly at the top. Conflicts at high levels in organizations reverberate all the way down, reflecting the displacement downward of that anger and hostility and once again reflecting power at the top." (p. 282)
(1988). Who Am I? What Am I: Search for Meaning in Your Work.
"Work is one of the most important sources of personal meaning, and, therefore, self-acceptance. Research on the unemployed underscores this conclusion emphatically. Furthermore, the same research insists that the degree of self-depreciation felt by a person out of work can only be realized by experience."
(1987). When All You've Ever Wanted Isn't Enough.
"Martin Buber, an important twentieth-century theologian, taught that our relationships with others take either of two forms. They are either I-It, treating the other person as an object, seeing him only in terms of what he does, or I-Thou, seeing the other as a subject, being aware of the other person's needs and feelings as well as one's own." (p. 54)
(1987). When Smart People Fail.
"There are several basic kinds of organizational environments: corporate, entrepreneurial, intrapreneurial (independent responsibility within a corporate structure), partnership, or complete autonomy (in the case of the artist). Sometimes the real you is in the wrong environment." (p. 109)
(1906). The Writings of Henry David Thoreau: Cape Cod and Miscellanies.
"If a man was tossed out of a window when an infant, and so made a cripple for life, or scared out of his wits by the Indians, it is regretted chiefly because he was thus incapacitated for — business! I think that there is nothing, not even crime, more opposed to poetry, to philosophy, ay, to life itself, than this incessant business." (p. 457)
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