Biblio
Printer-friendly version
] Filters: First Letter Of Title is T [Clear All Filters]
(1992). Two Lives.
(1992). Troubleshooting TCP/IP.
(1990). Total Customer Service : The Ultimate Weapon.
"The hard truth is that there's little place for the traditional middle manager in companies that go all out to serve customers. The skills that most such managers have mastered—protecting their fiefdoms, proving their importance by forcing all information and communications to flow through their offices, meticulously enforcing bureaucratic controls—become serious liabilities. Yet no matter how flat the organization, no company can function without middle management.
The solution service leaders often take is to redefine the middle manager's job. Instead of acting like a boss, he is encouraged to behave like a helper." (p. 106)
(1988). Take This Job and Love It: How to Change Your Work Without Changing Your Job.
"Burnout is of epidemic proportions because of a delay in companies' responding to the new needs of their workforce, or mismatch between what people want from their job and what the job offers them. Burnout signals not that people are working too hard but that they are not used enough. It recedes when the individual worker is empowered to make the workplace different and when the company makes a commitment to serve its employees." (p. 39)
(1987). Thriving on Chaos.
"It's absurd! We don't want for evidence that the average worker is capable of moving mountains—if only we'll ask him or her to do so, and construct a supportive environment. So why don't we do it?...
I am frustrated to the point of rage—my files bulge with letters about the power of involvement. Sometimes it's planned, and I'll talk about that. Sometimes it's inadvertent. But the result is always the same: Truly involved people can do anything!" (p. 286)
I am frustrated to the point of rage—my files bulge with letters about the power of involvement. Sometimes it's planned, and I'll talk about that. Sometimes it's inadvertent. But the result is always the same: Truly involved people can do anything!" (p. 286)
(1987). Thriving on Chaos: handbook for a management revolution.
"Today, there is an especially virulent form of corruption induced by overly rigid systems. This new corruption, in service to the 'system's imperative,' is non-responsiveness to constituent needs." (p. 606)
(1986). The Tao of leadership: Lao Tzu's Tao te ching adapted for a new age.
"If you measure success in terms of praise and criticism, your anxiety will be endless." (p. 25)
(1986). TRENDS IN SPEECH RECOGNITION.
(1984). Techno Stress: The Human Cost of the Computer Revolution.
"Unemployment ultimately eats away at self-esteem. We normally spend much of our time discussing work, socializing with our co-workers, and thinking about our jobs. We identify with the work we do. Status is earned according to what we do, how much we earn, and whether or not we supervise others, and, if so, how many. Our sense of worth, confidence, and security disappears when we lose our jobs." (p. 57)
(1981). Theory Z: How American Business Can Meet the Japanese Challenge.
"A Japanese company committed to lifetime employment will go to great lengths to build loyalty among its employees by ensuring fair and humane treatment. In the United States, by comparison, an alienated, disgruntled employee can be laid off during the next downsizing in the business cycle and thus represents only a short-term burden to the employer. The problem is purely one of incentives. People committed to long-term relationships with one another have strong commitments to behave responsibly and equitably towards one another." (p. 34)
(1980). Transitions: making sense of life's changes.
"The point is that disenchantment, whether it is a minor disappointment or a major shock, is the signal that things are moving into transition. At such times we need to consider whether the old view or belief may not have been an enchantment cast on us in the past to keep us from seeing deeper into ourselves and others than we were then ready to. For the whole idea of disenchantment is that reality has many layers, each appropriate to a phase of intellectual and spiritual development. The disenchantment experience is the signal that the time has come to look below the surface of what has been thought to be so.
Lacking this perspective on such experiences, however, we often miss the point and simply become 'disillusioned.'" (p. 101)
Lacking this perspective on such experiences, however, we often miss the point and simply become 'disillusioned.'" (p. 101)
(1978). The three boxes of life: and how to get out of them : an introduction to life/work planning.
"In a study prepared by professor M. Harvey Brenner of Johns Hopkins University for the Joint Congressional Economic Committee, every rise in the unemployment rate in this country has been followed by increases in 'seven indicators of social stress': homicide, suicide, deaths from cardiovascular and kidney disease, deaths from cirrhosis of the liver, total number of deaths, admissions to mental hospitals, and the number of people sent to jail for crimes." (p. 249)
(1954). Tragic Sense of Life.
"To have recourse to those ambiguous words, 'optimism' and 'pessimism', does not assist us in any way, for frequently they express the very contrary of what those who use them mean to express. To ticket a doctrine with the label of pessimism is not to impugn its validity, and the so-called optimists are not the most efficient in action. I believe, on the contrary, that many of the greatest heroes, perhaps the greatest of all, have been men of despair and that by despair they have accomplished their mighty works." (p. 130)
(1950). Theory of Sets.
(C)2014 CC-BY-NC 3.0, workcreatively.org