Biblio
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(2005). Red Hat Fedora 4 Unleashed.
(2001). The Rebel Rules: Daring to be Yourself in Business.
"Most people never make this connection [that their creative abilities are an asset]. They jump on society's bandwagon, averting the risk of repeating some painful childhood memory. They continue to fear and avoid dangers that, while once all too real, have no relevance in their lives today. Sometimes we even try to hide our youthful talents and gifts for fear they're not acceptable. The net result is a disconnected life—one that is too familiar to many of us." (p. 29)
(2011). A Reason (and Season) to Stop Shunning.
"One of the least discussed aspects of bullying and mobbing, and perhaps the most powerful and damaging, is the practice of shunning."
(1993). Raving Fans: A Revolutionary Approach To Customer Service.
"A customer's vision has meaning only in the context of your own vision." (p. 52)
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