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Kotter, J. P. (1990).  Force For Change : How Leadership Differs from Management.
Davidow, W. H., & Uttal B. (1990).  Total Customer Service : The Ultimate Weapon.
"The hard truth is that there's little place for the traditional middle manager in companies that go all out to serve customers. The skills that most such managers have mastered—protecting their fiefdoms, proving their importance by forcing all information and communications to flow through their offices, meticulously enforcing bureaucratic controls—become serious liabilities. Yet no matter how flat the organization, no company can function without middle management.

The solution service leaders often take is to redefine the middle manager's job. Instead of acting like a boss, he is encouraged to behave like a helper." (p. 106)
See also: leadership, control, management style, management system

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SKOS Concept Scheme

SKOS concepts and relations

Concept Scheme: WorkCreatively.org business culture/management vocabulary

URI: http://workcreatively.org/ontology/business#

    WorkCreatively.org business culture/management vocabulary

management

  • Concept: management
    • preferred: management
    • definition: the act of managing something; "he was given overall management of the program"; "is the direction of the economy a function of government?"
    • related: leadership
    • related: control
    • narrower: management_style
    • narrower: management_system
    • closeMatch: http://purl.org/vocabularies/princeton/wn30/synset-management-noun-1.rdf
    • keyword-191
    • linked content:
      • sense: direction
      • sense: management
        • management
      • in scheme: http://purl.org/vocabularies/princeton/wn30/
      • gloss: the act of managing something; "he was given overall management of the program"; "is the direction of the economy a function of government?"
      • hyponym of: http://purl.org/vocabularies/princeton/wn30/synset-social_control-noun-1
      • synset id: 101133281
    • W3C SKOS spec
    RDF source

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