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Haden Elgin, S. (1985).  The Gentle Art of Verbal Self-Defense.
"It ought to be true that the support structure and the job success would come of themselves, automatically, as a result of your being a good person who does your work properly. I am sorry to have to tell you that the game is not played that way. People who assume it is will be trampled upon and will usually never know what hit them." (p. 244)
Haden Elgin, S. (2000).  The Gentle Art of Verbal Self-Defense at Work.
"The majority of illnesses and disorders that develop in the workplace have emotional stress and their direct or indirect cause." (p. 125)

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