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(1994). How to Keep People From Pushing Your Buttons.
"Sometimes we get terribly bent out of shape when someone treats us insensitively, manipulates us, takes advantage, or is downright unfair. Therefore, we are not suggesting that if you are treated unfairly, you roll over and say 'Hit me again, baby. Beat me to a pulp' or 'Well—ha, ha—nobody's perfect. Maybe they didn't mean it.' You can still decide to do everything possible to redress injustices and unfairness, whether they be personal or social, without overrreacting and becoming part of the problem." (p. 72)
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