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Nkomo, S. M., McAfee B. R., & Fottler M. D. (2000).  Applications in Human Resource Management: Cases, Exercises, and Skill Building.
"This article (in Business Week) identified a number of family-oriented policies and programs followed by 24 leading companies. Among the most significant of these were modifications in the company culture, executive development to enhance 'sensitivity', child care, sick care, women on the board, career development policies, family-leave policies, maternity leave with partial pay, modified work and family benefits, flexible benefits, hiring a 'pluralistic' workforce, job sharing, mentoring programs, and part-time professional and/or executive positions...
In response to employee criticism and the potential for negative publicity, the board of trustees made a decision to establish a 'Task Force on the Work / Family Interface.'" (p. 87)
Miller, J. (2002).  The Anxious Organization: Why Smart Companies Do Dumb Things.
"In organizations where anxiety is often expressed as blame, to avoid being blamed becomes a constant preoccupation. People attempt to preempt blame by sending each other memos recapitulating who did what and when. Their attention shifts from avoiding a potential problem to avoid being blamed for it." (p. 145)
Madow, L. (1974).  Anger.
"Some people unfortunately sacrifice their health and happiness on the altar of justice. Justice is an elusive ideal. If a situation bothers you, the best thing to do is to make the changes necessary for your own comfort. Insisting that blame be placed where it belongs and that the person at fault must be the one to change may only lead to further unhappiness." (p. 124)
O'Neil, J., Yorks L., & Marsick V. J. (2007).  Action Learning.
"We thus define action learning as follows:
'An approach to working with and developing people that uses work on an actual project or problem as the way to learn. Participants work in small groups to take action to solve their problem and learn how to learn from that action. Often a learning coach works with the group in order to help the members learn how to balance their work with the learning from that work.'" (p. 3)
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