| Notes |
leadershipOne instructive example is the Office of Financial Management at the University of Washington, which reports that those who are willing to admit mistakes belong to a category of leaders who have a genuine 'work process focus,' a quality that involves recognizing and supporting the team, and an interest in how the job gets done. In contrast, those who lead by using our fears focus solely on achieving and maintaining personal influence--regardless of how this is accomplished--and characteristically such leaders are unwilling to acknowledge their mistakes." (p. 182)
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