| Notes |
compassion"But compassion is not about seeing the differences between ourselves and those who have harmed us. It's about recognizing the common features that make us human." (Kindle loc. 3147-3149)
mobbing"Mobbing is group aggression, and it is distinct from bullying because the people who engage in it include not only 'bullies,' but once supportive, friendly, non-aggressive people who have suddenly been encouraged to see you as a threat." (Kindle loc. 208-210)
bullying"The no tolerance for bullies mindset that has permeated the workplace, however well intended it may be, has created a universally abhorred category to place unwanted workers. While it may be difficult to get people to agree to attack you, it is not very difficult to get them to agree to attack bullies."
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