| Notes |
criticism"Cooperation increases when your criticism decreases. If negative criticism worked, you would not spend so much of your time nagging, complaining, and repeating yourself. The next time you feel the urge to criticize--STOP. Instead, ask yourself: Will what I am about to say really help the other person? Will it really get me more of what I want? Is the damage it might do to my relationship in the long run worth the short-term benefit of being right or feeling superior to the person I am about to criticize?" (p. 212)
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