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1993
Blanchard, K.
, &
Bowles S.
(1993).
Raving Fans: A Revolutionary Approach To Customer Service
.
"A customer's vision has meaning only in the context of your own vision." (p. 52)
1983
of Defense, U. S. D.
(1983).
Reference Manual for the Ada Programming Language
.
Dhillon, B. S.
(1983).
Reliability engineering in systems design and operation
.
1982
Roe-Hafer, A.
(1982).
REF MEDCL HLTH SCI WD BK 2ND EDN
.
1977
Ritti, R. R.
(1977).
The ropes to skip and the ropes to know: Studies in organizational behavior (Grid series in management)
.
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