Basics of conflict resolution include: supportiveness, positiveness, equality."EQUALITY—Treat the other person and his ideas and opinions as equal. Give the person the time and space to completely express his ideas. Evaluate all ideas and positions logically and without regard to ownership."
"Most bureaucratic organizations will need to move a long way in the direction of equality of power and compensation to bring out the intelligence and talent of every employee. Of course, most organizations cannot pay everyone the same wage, and differences in power and influence are inevitable. What organizations can do is strive to create systems that allow everyone dignity, respect as whole human beings, and a voice in the processes and decisions that affect them—giant steps away from relationships of dominance and submission and toward equality." (p. 242)