On Great Service: A Framework for Action
Submitted by WorkCreatively on Thu, 04/23/2009 - 07:08
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Printer-friendly version| Title | On Great Service: A Framework for Action |
| Publication Type | Book |
| Pub Year | 1995 |
| Authors | Berry, L. L. |
| Publisher | Free Press |
| Keywords | growth, self-esteem |
| Notes |
growth, self-esteem"Job-relevant learning is a good tonic that helps human beings overcome the repetitiousness, fatigue, 'onstage' pressures, and sense of powerlessness that accompany many service roles. Personal growth is a source of self-esteem for people in jobs that can burn up esteem as though it were jet fuel." (p. 189) |