Kottler, J.
(2003).
Beyond Blame: How to Resolve Conflicts with Friends, Lovers, and Co-Workers.
"Avoid even the appearance of blame. No surprise here. This is, after all, the main theme of this book....
"There is nothing that will sabotage any strategy you employ more quickly than the mere suggestion that you are blaming the other person for the troubles. Equally detrimental is for you to accept blame that is directed toward you. This compliance tactic (perhaps even driven by the misguided belief that one person can be at fault in a conflict) will only encourage further fault-finding in the future." (p. 223)
Schaef, A. W.
(1992).
Beyond Therapy, Beyond Science : A New Model for Healing the Whole Person.
"Dr. Diane Fassel and I wrote The Addictive Organization. Since the publication of that book, thousands of people have spoken or written to us about their recovery and what has happened to them in their addictive organizations as a result of their personal recovery. Their words differ, and the stories are essentially the same. They go like this: 'I'm an addict [alcoholic, workaholic—whatever kind of addict, it doesn't matter]. I am in recovery and I feel good about my recovery. It's going well. My life has really improved and I basically feel happy. Because of my recovery and, I believe, the changes in me, my family is changing. We are all actually getting better. But...I am not sure that I can maintain my sobriety and continue to work in my addictive workplace. If I really put my sobriety first, I cannot continue to work where I do." Often, I suggest to these people that they attend Al-Anon, with the workplace as the addict in their lives." (p. 192)
Melville, H.
(2009).
Billy Budd.
"Now envy and antipathy, passions irreconcilable in reason, nevertheless in fact may spring conjoined like Chang and Eng in one birth. Is Envy then such a monster? Well, though many an arraigned mortal has in hopes of mitigated penalty pleaded guilty to horrible actions, did ever anybody seriously confess to envy? Something there is in it universally felt to be more shameful than even felonious crime. And not only does everybody disown it, but the better sort are inclined to incredulity when it is in earnest imputed to an intelligent man. But since its lodgement is in the heart not the brain, no degree of intellect supplies a guarantee against it."
Fast, N.
(2010).
The Blame Game.
"Our findings showed that blame was contagious, but not among those who felt psychologically secure. So try to foster a chronic sense of inner security in order to reduce the chances that you'll lash out at others."
Schmaltz, D.
(2003).
The Blind Men and the Elephant: Mastering Project Work.
"Much of what we call 'project management' stands upon Taylor's flat-earth perspectives. When applied to repeatable manufacturing situations, his primitive notions have great utility. The same ideas fall apart when applied in more human, less mechanical contexts." (p. 7)
Savishinsky, J. S.
(2000).
Breaking the Watch: The Meanings of Retirement in America.
"For most individuals, the formal and public recognition of retirement is commonly marred by the pale content of the official rites mean to dramatize it. These ceremonies tend to be formulaic, predictable, and cliched...
The private and informal ceremonies created for retirees prove to be more fulfilling because of their style, their substance, their process, and their audience. They allow people to leave work on a good note, and give them a sense of control over this transition." (p. 54)
Rubenstein, H. R., & Grundy T.
(1999).
Breakthrough Inc. : High Growth Strategies for Entreneurial Organizations.
"Conversation is the most powerful peacetime business and organizational tool ever devised....While others stress the word communication, to us the word conversation is the better approach for two reasons. First, communication, as the word is normally used in everyday life, is usually one-sided. Second, conversation implies an exchange of views, or as Julio Olalla says, 'a changing together'. Third, communication focuses on the act of getting an already designed and known message out, while conversation implies two or more people jointly seeking some knowledge, truth, or strategy that they individually have not figured out entirely." (p. 153)
Dostoyevsky, F.
(1922).
The Brothers Karamazov: a novel in four parts and an epilogue.
"He did no one any harm, but 'Why do they think him so saintly?' And that question alone gradually repeated gave rise at last to an intense, insatiable hatred toward him. That I believe was why many people were extremely delighted at the smell of decomposition which came so quickly, for not a day had passed since his death." (p. 352)
Hornstein, H. A.
(1996).
Brutal Bosses and Their Prey.
"Bosses can make or break your day, your month, your year, your career. They have the power to ease or intensify adverse reactions to normal organizational stress. Empirical evidence broadcasts a consistent message: People reporting to more considerate bosses are less likely to suffer the ravages of burnout and more likely to experience work satisfaction than those reporting to less considerate bosses. In fact, as an innoculation against burnout, respect from a boss offers more protection than salary. Conversely, there is solid evidence that working for unsupportive bosses is associated with higher levels of anxiety, depression, and even heart disease." (p. 69)
Manning, G., Curtis K., & McMillen S.
(1995).
Building Community: The Human Side of Work.
"The best organizations consider the unique characteristics of each person: the needs of some for stability and others for variety; the needs of some for latitude and others for structure; the dependable delivery of some and the creative ideas of others; the open-mindedness of some and the rigid allegiances of others. What is consistent is that all people are treated with respect and dignity."