Chambers, H. E.
(1998).
The Bad Attitude Survival Guide: Essential Tools For Managers.
"A consistent, knee-jerk negative response to bad news or negative circumstances is a common occurrence and creates an unhealthy organizational culture. Many organizations are well known for shooting the messenger. Some managers have such a high negative emotional response to problems or bad news, their employees learn to avoid their manager in times of trouble or crisis. This is a deadly organizational circumstance because information that frequently could serve to eliminate a problem or stop a small crisis from escalation isn't shared up the ladder, as lower-level employees refuse to expose themselves to the inevitable wrath. The price the organization pays for allowing this negative culture is incalculable." (p. 79)
Eliot, R. S., Breo D. L., & Debakey M. E.
(1989).
Is It Worth Dying For?.
"Wellness programs are spreading with the increasing recognition that stress affects work performance and that the workplace is the easiest place to intervene in the stress cycle for large numbers of people....
The other way that organizations can prevent and reduce stress is through humane management. Today there is much talk about 'corporate cultures.' Observers note that, increasingly, the most successful companies rely not so much on hierarchy and structure as they do on a corporate culture rooted in humanist values, including a commitment to employee well-being and flexibility about individual needs which promote both creativity and productivity." (p 221)