"The outcome of management by results is more trouble, not less.
What is wrong? Certainly we need good results, but management by results is not the way to get good results. It is action on outcome, not on the causes of the results—i.e., on the system. Costs are not causes: costs come from causes (Gipsie Ranney, 1988).
In place of management by results, it is better to understand and improve the system." (p. 34)
"When process has been supplanted by product in so many aspects of our lives, the same transformation must eventually occur with respect to the way we regard life itself. Who we are and what we are worth have come to be evaluated in terms of what we actually have produced or done, what tangible evidence of achievement can be adduced, what we have to show for ourselves. As soon as we illuminate this thinking, of course, its absurdity becomes clear. What is the point of all our frowning purposefulness? This shattering question — typically whispered in middle age when we can smell our mortality (and hastily dismissed as depression) — never gets a satisfactory answer. The pursuit of results is ultimately futile because there is no grand summation or coherent unity to our lives other than what we confer on them by the process of living." (p. 125)
definition: a phenomenon that follows and is caused by some previous phenomenon; "the magnetic effect was greater when the rod was lengthwise"; "his decision had depressing consequences for business"; "he acted very wise after the event"
in scheme: http://purl.org/vocabularies/princeton/wn30/
gloss: a phenomenon that follows and is caused by some previous phenomenon; "the magnetic effect was greater when the rod was lengthwise"; "his decision had depressing consequences for business"; "he acted very wise after the event"