"Most of today's programmers are like lawyers who are concerned only with the law, not justice. Their letter-of-the-law, obey-or-you-will-be-punished tradition has the same problems in computing as it does in law." (P. 80)
"If individual human beings can form forceful and persistent mental models, organizations or groups of people seem to be able to do so on an almost unimaginable scale. A person has secret doubts and fears. An organization has the emotional life of a reptile." (p. 93)