Biblio

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Berkun, S. (2010).  The Myths of Innovation. 246. Abstract
"Good managers of innovation recognize that they are in primary control over the environment, and it's up to them to create a place for talented people to do their best work." (p. 105)
Berry, L. L. (1995).  On Great Service: A Framework for Action.
"Job-relevant learning is a good tonic that helps human beings overcome the repetitiousness, fatigue, 'onstage' pressures, and sense of powerlessness that accompany many service roles. Personal growth is a source of self-esteem for people in jobs that can burn up esteem as though it were jet fuel." (p. 189)
Bing, S. (1993).  Crazy Bosses: Spotting Them, Serving Them, Surviving Them.
"Today, American workers exist in the most primitive form of group, one that is tradition-free and free of loyalty. Such an environment generates tremendous fear in people, fear of loss, of death, of dissolution and shame. Fear that drives people together. Fear that keeps people apart. It is a fear produced by the incessant demand for short-term results and the feeling of danger supplied by a variety of villians. And it is not irrational. It is real. It is sane." (p. 94)
Blanchard, K., & Bowles S. (1993).  Raving Fans: A Revolutionary Approach To Customer Service.
"A customer's vision has meaning only in the context of your own vision." (p. 52)
Bloomfield, H. H., & Cooper R. K. (1997).  How to Be Safe in an Unsafe World : A Guide to Inner Peace and Outer Security.
"If your intention is to creatively resolve everyday clashes that occur at home, on the street, or in the workplace, a willingness to understand the other side is essential. Remember, your goal in many situations is not to win arguments, not to prove your point; your goal is to be and feel safe." (p. 78)
Bly, C. (1996).  Changing the Bully Who Rules the World: Reading and Thinking about Ethics.
"We serious readers like to meditate upon villainy when we find it in life or in books. Such meditating makes us feel philosophical. Helping professionals are less peaceable. They think of human cruelty as something to study with the unswerving goal of getting rid of it. They interest themselves with, among other subjects, a spectacular specialty of villainy that would have made the poet Tom McGrath prick up his ears—that is, the villainous cunning by which a few human beings condition whole enclaves of other human beings dutifully to commit large-scale cruelty. They regard cruelty the way physicians regard a bacterium or a virus: first, they identify it as fast as they can—get its measure, so to speak, figure out its lifestyle and habitat of choice—and then second, they devise for it the most hostile environment that their technical prowess can invent. We would be furious if our doctor looked into our sore throat, drew back, and then cried out, 'How utterly fascinating! How extraordinary, really, the way those germs writhe and thrive in the host's dark vault of throat!' We want the doctor to be a confrontational agent of change, not an aesthete. If our doctor won't get rid of those squatters we'll find another doctor who will." (p. xxii)
Bok, S. (1989).  Secrets : On the Ethics of Concealment and Revelation.
"The alarms of whistleblowers would be unnecessary were it not for the many threats to the public interest shielded by practices of secrecy in domains such as law, medicine, commerce, industry, science, and government. Given these practices, whistleblowers perform an indispensable public service; but they do so at great human cost, and without any assurance that they uncover most, or even the worst, abuses. While they deserve strong support in their endeavors, every effort should therefore be made to combat the problems they signal by other means." (p. 228)
Bok, S. (1979).  Lying : Moral Choice in Public and Private Life.
"Self-defensive lies can permeate all one does, so that life turns into 'living a lie.' Professionals involved in collective practices of deceit give up all ordinary assumptions about their own honesty and that of others." (p. 79)
Bolles, R. N. (1978).  The three boxes of life: and how to get out of them : an introduction to life/work planning.
"In a study prepared by professor M. Harvey Brenner of Johns Hopkins University for the Joint Congressional Economic Committee, every rise in the unemployment rate in this country has been followed by increases in 'seven indicators of social stress': homicide, suicide, deaths from cardiovascular and kidney disease, deaths from cirrhosis of the liver, total number of deaths, admissions to mental hospitals, and the number of people sent to jail for crimes." (p. 249)
Bolton, F. (2001).  Pure Corba.
Bonhoeffer, D. (1962).  Letters and papers from prison. (Bethge, Eberhard, Ed.).
"We have been the silent witnesses of evil deeds. Many storms have gone over our heads. We have learned the art of deception and of equivocal speech. Experience has made us suspicious of others, and prevented us from being open and frank. Bitter conflicts have made us weary and even cynical. Are we still serviceable? It is not the genius that we shall need, not the misanthropist, not the adroit tactician, but honest, straightforward men. Will our spiritual reserves prove adequate and our candor with ourselves remorseless enough to enable us to find our way back again to simplicity and straightforwardness?" (p. 34)
Bonnie, R. J., & Monahan J. (1996).  Mental Disorder, Work Disability, and the Law.
"Many mental health advocates and experts note the parallel between useful accommodations for people with psychiatric disabilities, such as workplace flexibility and an individualized approach to management, and good management practices that would benefit any worker. They assert that adjustments of job demands to the temperament, sensitivities, strengths, weaknesses, and preferences of a valued employee occur frequently." (p. 268)
Boulanger, G. (2011).  Wounded By Reality: Understanding and Treating Adult Onset Trauma. 207. Abstract
"Finding a way to tell trauma is always a tricky business. Whether it's a memoir, a biography, or a narrative spoken to a therapist, finding the words to describe it, to relive it, to bear witness to it, and ultimately to make meaning of it, is no small feat. Sometimes words are too much, sounding shrill or mawkish; more often they are not enough, becoming numb and impersonal. Either way, meaning has been leeched out of them."
Bourne, P. D. E. J. (2001).  The Anxiety & Phobia Workbook: A Step-by-Step Program for Curing Yourself of Extreme Anxiety, Panic Attacks, and Phobias.
"lt has been my repeated experience that clients experience relief from anxiety as well as phobias when they come to feel that their life has meaning, purpose, and a sense of direction. Until you discover something larger than self-gratification—something which gives your life a sense of purpose—you may be prone to feelings of boredom and a vague sense of confinement because you are not realizing all your potential. This sense of confinement can be a potent breeding ground for anxiety, phobias, and even panic attacks." (p, 40)

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