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Berry, L. L. (1995).  On Great Service: A Framework for Action.
"Job-relevant learning is a good tonic that helps human beings overcome the repetitiousness, fatigue, 'onstage' pressures, and sense of powerlessness that accompany many service roles. Personal growth is a source of self-esteem for people in jobs that can burn up esteem as though it were jet fuel." (p. 189)

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