Biblio

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2013
White, S. (2013).  An Introduction to the Psychodynamics of Workplace Bullying. 252. Abstract
"For a scapegoat to become a victim, the group dynamics have to change. There needs to be a trigger, for example, an increase in anxiety levels due to a takeover or a restructuring of the organisation. If group members become more concerned about self-survival than about the group, the dynamics fragment. With little, or no, support from colleagues, an already burdened scapegoat would be vulnerable to attacks by group members who cope by projecting their anxieties on to others."
2010
Kolb, D. M., Williams J., Frohlinger C., & Kolb D. (2010).  Her Place at the Table: A Woman's Guide to Negotiating Five Key Challenges to Leadership Success.
"To our surprise, many of our informants reported having troubled relationships with key leaders. From their perspective, these leaders were difficult and had earned their reputations for psychologically abusive behaviors. To work with them they had to make clear—right from the start—the kind of treatment they expected (and would tolerate)." (p. 79)
2008
Hunter, R., & Waddell M. E. (2008).  Toy Box Leadership: Leadership Lessons from the Toys You Loved as a Child.
"Big business often treats people as disposable, when we should look at how to repurpose our people to better fit the future needs of the company and the employee." (p. 12)
2007
2006
Westhues, K. (2006).  The Envy of Excellence: Administrative Mobbing of High-Achieving Professors.
"The inching-out process is at once structural (affecting the target's social location in the workplace) and psychological (changing the targets conception of self). Structurally, the shift involves the target's increasing absense from social gatherings, and more important, a reduction in the number and importance of positions held in the workplace." (p. 177)

"Far from being merely cognitive, the inching out process encompasses the whole of the target's being. It is a sense of growing ontological apartness from the workplace. When the target is physically near the eliminators, he or she commonly experiences sweating, dizziness, trembling, shortness of breath, dryness of mouth, or heart palpitations—symptoms of stress that usually disappear once away from the workplace." (p. 194)

Westhues, K., & Baldwin J. A. (2006).  The remedy and prevention of mobbing in higher education : two case studies.
"Far from being a slang expression, mobbing is the scientific term Leymann drew from the ethological studies of Nobel Laureate Konrad Lorenz (1967)1, to describe fanatic ganging up of managers and/or co-workers against a targeted worker, subjection of the target to a barrage of hostile communications, humiliations, threats, and tricks, toward the end of driving the target out of his or her job." (p. 2)
2005
Welch, J., & Welch S. (2005).  Winning.
"The belief is this: every person in the world wants voice and dignity and every person deserves them.
By 'voice,' I mean people want the opportunity to speak their minds and have their ideas, opinions, and feelings heard, regardless of their nationality, gender, age, or culture.
By 'dignity,' I mean people inherently and instinctively want to be respected for their work and effort and individuality." (p. 53)
Williams, K. D., Forgas J. P., & Hippel W. V. (2005).  The Social Outcast: Ostracism, Social Exclusion, Rejection, and Bullying. Abstract
"Ostracism threatens:
  • our need to belong...
  • our need for maintaining high self-esteem, because it carries with it the implicit or explicit accusation that we have done something wrong.
  • our need for control over interactions with others, as well as our 'interpretive control' when the reason for our exclusion is ambiguous."
  • may threaten our need to maintain our belief in a meaningful existence, because it reminds us of our fragile temporary existence and even our own death.
Westhues, K. (2005).  The Pope Versus the Professor: Benedict XVI And the Legitimation of Mobbing.
"Those who have sought a person's removal from respectable company often interpret anything that person does afterward, even survival, as an attempt at revenge. To those who have tried to silence a person, even friendly words in that person's voice come across as spite." (p. 34)
Westhues, K. (2005).  Winning, losing, moving on : how professionals deal with workplace harassment and mobbing. (Ursula A. Falk, Gerhard Falk, Ed.).
"In our western culture people are judged by their achievements, their earning power, status directly related to employment, and ability to climb the ladder of success. That is the reason it is especially tragic and emotionally damaging when one is robbed of his achievements without just and rational cause. The individual thus affected tends to lose his spirit, ambition, will to fight—ultimately his identity." (p. 174, Falk and Falk)
2004
Westhues, K. (2004).  Workplace mobbing in academe : reports from twenty universities.
"Mobbing is like a tornado boiling up during stormy, unsettled, inclement times at work. Such times occur in all workplaces, academic ones not least, and everybody knows the signs: disputed decisions, angry words, bruised egos, and tension in the air. Usually such periods of conflict blow over like a summer storm and things settle down again, leaving minor damage to productivity and human relations, damage repaired in subsequent weeks and months.
People who have lived through a tornado, however, know what meteorologists have determined scientifically, that this is not just a 'bad storm', but a distinct kind of near-total devastation categorically apart. That is what workplace mobbing is: a destructive social process arising out of unsettled relations at work, similar to the storms of everyday conflict but of such force, fury, terror and ruination as to warrant its own name, separate study, and specific safeguards." (p. 2)
2002
Weiner, D. L. (2002).  Power freaks: dealing with them in the workplace or anyplace.
"The primitive brain mechanism drives us into creating hierarchies, an essential for primitive tribal organization and survival. It confers on some of us today an innate need to dominate others in situations where we might also understand rationally that cooperation would make better sense than domination." (p. 44)
Whyte, D. (2002).  Crossing the Unknown Sea: Work as a Pilgrimage of Identity.
"For real conversation we need a real language. To my mind that is the language not enshrined in business books or manuals but in our great literary traditions. Keats or Wordsworth, Emily Dickinson or Mary Oliver often say more in one line about the invisible structures that make up the average workday than a whole shelf of contemporary business books."
2001
Welch, J., & Byrne J. A. (2001).  Jack: Straight from the Gut.
"In those days, I was throwing hand grenades, trying to blow up traditions and rituals that I felt held us back." (p. 97)
2000
Levine, R., Weinberger D., & Locke C. (2000).  The Cluetrain Manifesto : The End of Business As Usual.
"Conversations are where intellectual capital gets generated. But business environments based on command-and-control are usually characterized by intimidation, coercion, and threats of reprisal. In contrast, genuine conversation flourishes only in an atmosphere of free and open exchange." (p. 15)
Weisinger, H. (2000).  Emotional Intelligence at Work.
"What is so curious about setbacks is that they undermine motivation, yet it is precisely motivation that is needed to overcome the setback." (p. 104)

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