Biblio

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Filters: First Letter Of Last Name is U  [Clear All Filters]
1999
1993
Ury, W. (1993).  Getting Past No.
"We all know people who take a job or enter a personal relationship, become frustrated with their boss or partner, and then leave without giving it a chance. Often they misinterpret the other person's behavior and do not try to work it out. A pattern of breaking off relationships means you never get anywhere because you are always starting over." (p. 36)
1990
Davidow, W. H., & Uttal B. (1990).  Total Customer Service : The Ultimate Weapon.
"The hard truth is that there's little place for the traditional middle manager in companies that go all out to serve customers. The skills that most such managers have mastered—protecting their fiefdoms, proving their importance by forcing all information and communications to flow through their offices, meticulously enforcing bureaucratic controls—become serious liabilities. Yet no matter how flat the organization, no company can function without middle management.

The solution service leaders often take is to redefine the middle manager's job. Instead of acting like a boss, he is encouraged to behave like a helper." (p. 106)

1986
1983
1980
1979
1954
de Unamuno, M. (1954).  Tragic Sense of Life.
"To have recourse to those ambiguous words, 'optimism' and 'pessimism', does not assist us in any way, for frequently they express the very contrary of what those who use them mean to express. To ticket a doctrine with the label of pessimism is not to impugn its validity, and the so-called optimists are not the most efficient in action. I believe, on the contrary, that many of the greatest heroes, perhaps the greatest of all, have been men of despair and that by despair they have accomplished their mighty works." (p. 130)

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