Biblio
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(2001). You'll See It When You Believe It: The Way to Your Personal Transformation.
"Eliminating the titles and labels reduces our inclination to compartmentalize and restrict our lives. Soren Kierkegaard said, 'Once you label me, you negate me.'" (p. 32)
(1998). You want me to do WHAT?: when, where, and how to draw the line at work.
"Forgiving ourselves allows us to let go of the feeling that we must punish ourselves, or be punished by someone else. lt allows us to give up our feelings of self-hatred and self-loathing. Unless and until we forgive ourselves, we will be unable to ask for or accept the forgiveness of others in our community; and, without forgiveness, there will be no reconciliation." (p. 265)
(2011). Why chronic comparing spells career poison.
"To a certain extent, ambitious professionals have always engaged in what I refer to as reverse schadenfreude—being pained by other people's success."
(1988). What Works at Work: Lessons from the Masters.
"The sunflower effect—doing what your boss wants you to do—is still very powerful in all organizations because the power in all organizations is significantly at the top. Conflicts at high levels in organizations reverberate all the way down, reflecting the displacement downward of that anger and hostility and once again reflecting power at the top." (p. 282)
(2000). The Virtue of Prosperity : finding values in an age of techno-affluence.
"We think of leisure as 'not working', but in the economic literature is more precisely defined as 'doing what you want to do.' Rich people frequently find their jobs challenging and interesting, and so they would prefer to put in overtime at the office rather than sit at a beach sipping margaritas. If you're a welder or a longshoreman, sitting on a beach seems like a wonderful respite from the grime and ardor of your everyday existence; but if you're a scientist or an inventor pursuing a new discovery, an entrepreneur building a new business, an acclaimed singer or athlete, or a successful author completing a magnum opus, lounging on the sand in the middle of nowhere can seem like an awful waste of time." (p. 82)
(2005). Vanity Fair.
(2001). The Unfinished Revolution: Human-Centered Computers and What They Can Do For Us.
"By now, people who work as a team over the Internet have discovered that as long as they know and trust each other, the team functions well in its virtual forays. But when new team members join, the group loses its effectiveness. The team returns to progress only after the new members have bonded with the old ones in old-fashioned ways—by squeezing each other's hand, drinking beer together, exchanging personal stories, or giving one another a slap on the back." (p. 211)
(1990). Total Customer Service : The Ultimate Weapon.
"The hard truth is that there's little place for the traditional middle manager in companies that go all out to serve customers. The skills that most such managers have mastered—protecting their fiefdoms, proving their importance by forcing all information and communications to flow through their offices, meticulously enforcing bureaucratic controls—become serious liabilities. Yet no matter how flat the organization, no company can function without middle management.
The solution service leaders often take is to redefine the middle manager's job. Instead of acting like a boss, he is encouraged to behave like a helper." (p. 106)
(1990). Staying Employed: What You Must Do Today to Ensure You Have a Job Tomorrow.
"Working at home has become acceptable—in fact, fashionable—just in the last few years. Many people dream of not having to fight traffic or play office politics but instead staying home and doing their work on a computer." (p. 179)
(1996). Software Portability with Imake.
(1959). Selected Poems and Letters of Emily Dickinson.
I never hear the word "escape"
Without a quicker blood,
A sudden expectation
A flying attitude!
I never hear of prisons broad
By soldiers battered down,
But I tug childish at my bars
Only to fail again!
Without a quicker blood,
A sudden expectation
A flying attitude!
I never hear of prisons broad
By soldiers battered down,
But I tug childish at my bars
Only to fail again!
(2002). Seeds of Innovation : Cultivating the Synergy That Fosters New Ideas.
"Without curiosity, a person has great difficulty discovering new ideas. Being curious involves (a) having an open mind, (b) gaining a broader perspective. and (c) asking probing questions." (p. 29)
(2003). Scapegoats at Work: Taking the Bull's-eye Off Your Back.
212. Abstract
"There is almost always some truth to the accusations against a scapegoat, but many other sins are laid against their name that rightly belong elsewhere. Punishing or excluding the scapegoat serves to relieve the system of the need to examine the structural problems of the system and of all concerned to explore their own participation in the problem. The ability of scapegoating to provide simple apparent 'solutions' to complex problems is part of its power." (p. 11)
(1996). The Rights of People with Mental Disabilities: The authoritative ACLU guide to the rights of people with mental illness and mental retardation.
"A reasonable accommodation is an alteration in the work environment that will enable the employee to perform the essential functions of the job. The accommodation must be practicable and reasonable in terms of cost to the employer and ease of accomplishment; in the words of the ADA, it cannot be an 'undue hardship' to the employer. The accommodation can be physical, such as a ramp up a few steps or and amplification device on the telephone. For people with mental disabilities, the core of reasonable accommodation is an adjustment to the work environment that will enable the person to perform at a productive level. These can include such changes as:
- Flexible scheduling
- Reassignment to a different job
- Changes in the physical location of work
- Alterations in supervision
- Unpaid leave for therapy
- Sensitizing coworkers
(2005). Red Hat Fedora 4 Unleashed.
(1982). Quality Productivity and Competitive Position.
"The economic loss from fear is appalling. It is necessary, for better quality and productivity, that people feel secure." (p. 33)
(1978). Pulling Your Own Strings : Dynamic Techniques for Dealing with Other People and Living Your Life as You Choose.
"But first you will have to see that it is impossible to be like everyone else and still be your own person. Ralph Waldo Emerson understood this better than anyone I've ever read. In Self-Reliance he said:
'Whoso would be a man, must be a non-conformist. He who would gather immortal palms must not be hindered by the name of goodness, but must explore if it be goodness. Nothing is at last sacred but the integrity of your own mind.' " (p. 72)
(1993). The Psychodynamics of Organizations.
(, Ed.).
"A wide variety of approaches that guide investigation of organizational life have openly and strongly challenged the assumption that organizations behave as rational systems." (p. xiv)
(2013). Overcoming Mobbing: A Recovery Guide for Workplace Aggression and Bullying.
"For better or for worse, job, career, and personal identity are tightly interconnected and a rupture in one causes ruptures in the others."
(1982). Out of the Crisis.
"Basically, what is wrong is that the performance appraisal or merit rating focuses on the end product, at the end of the stream, not on leadership to help people. This is a way to avoid the problems of people. A manager becomes, in effect, a manager of defects....
The effect is exactly the opposite of what the words promise. Everyone propels himself forward, or tries to, for his own good, on his own life preserver. The organization is the loser.
Merit rating rewards people that do well in the system. It does not reward attempts to improve the system. Don't rock the boat."
The effect is exactly the opposite of what the words promise. Everyone propels himself forward, or tries to, for his own good, on his own life preserver. The organization is the loser.
Merit rating rewards people that do well in the system. It does not reward attempts to improve the system. Don't rock the boat."
(2001). Oracle and Open Source.
(1992). Operating Systems, Davis.
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